CLASS Locksmiths Compliance Policies

These compliance policies set the tone and culture within CLASS Locksmiths for respect of individuals, the community, and the laws and regulations within which we operate.

Performance, Quality, WHS and Environmental Policy

This policy establishes CLASS’s operational performance, quality, safety and environmental commitments and provides the basis for setting our company objectives and targets.

CLASS is committed to:

  • ensuring our customers of our ongoing commitment to provide them with cost-effective, value-based security solutions and timely locksmith services of the highest quality
  • providing a safe and healthy workplace for all of its employees, sub-contractors, and visitors to its premises as well as to the premises of its customers.
  • pursuing policies that protect the global and local environment and that are consistent with the principles of ecologically sustainable development.

CLASS will take all steps necessary to ensure that its activities do not compromise this commitment.

The objectives of this policy are to:

  • Provide adequate resources for establishing, implementing and maintaining this management system.
  • Promote a culture standard of ZERO defects performance, ZERO workplace injuries and ZERO harm to the environment.
  • Monitor and measure the effectiveness of implementation of the system through a programme of regular reviews to verify its performance.

The policy receives the highest priority from the senior managers of the organization and this priority is communicated to all personnel connected with the company.

Managers will implement the policy; it is their responsibility to ensure that employees and

sub-contractors who report to them are provided with the necessary instruction, training and

resources to implement the Policy and hold them accountable to do so.


Employees are responsible to take care of their own health and safety and that of their fellow workers to the extent of their capability, by following all safety rules, procedures and instructions.

CLASS’s operational performance, quality, WHS and environmental management plan assures our customers of our ongoing commitment to provide them with cost-effective, value-based security solutions and timely locksmith services of the highest quality.


Equal Employment Opportunity & Anti Discrimination Policy

Class Locksmiths has an equal employment opportunity and anti-discrimination policy and supporting procedures in place. These adhere to the Australian Government’s national and state laws.

Our policy and procedures are designed to create and maintain a workplace free from discrimination and harassment, which we believe creates a motivated, happy workplace—one in which we can all be productive and efficient.

Class Locksmiths understands our rights and responsibilities under law. We also ensure our employees understand their rights and responsibilities.

We achieve this through:

  • recruitment and selection of staff
  • terms, conditions and benefits offered as part of employment
  • induction of new staff
  • ongoing training and development (including refresher sessions on topics such as anti-discrimination)
  • ongoing counselling and coaching (if required)
  • providing all managers and staff with a copy of our policy and procedures
  • guiding managers and staff on where they can obtain more information, including through links to online information such as that available through the Australian Human Rights Commission and Fair Work Ombudsman.

Our related policy and procedures cover these types of topics:

  • age discrimination
  • disability discrimination
  • race discrimination
  • sex discrimination
  • workplace bullying
  • how to raise an equal employment opportunity or anti-discrimination issue at Class Locksmiths—protocols and steps to follow.

Our procedures are specific and include behaviours we do not, accept at Class Locksmiths. Examples:

  1. telling insulting jokes about particular racial groups
  2. sending explicit or sexually suggestive emails
  3. displaying offensive or pornographic posters or screen savers
  4. making derogatory comments or taunts about someone’s race or religion
  5. asking intrusive questions about someone’s personal life, including their sex life.

Workplace Relations Policy

At Class Locksmiths we value and treat every single employee as a major asset. Our workplace relations policy is built on the important principles of fairness, total respect, openness, honesty and reward and recognition for quality contribution.

These principles are integral to our day-to-day operations. Hence new staff are trained on these values and existing staff refreshed on their importance throughout each year.

Class Locksmiths complies with all relevant legal, regulatory, and award provisions required by the Australian Government and the ACT Government. This includes strict adherence to Fair Work Act 2009, National Employment Standards, Manufacturing and Associated Industries and Occupations Award 2010, WHS Accreditation and Compliance, Workers Compensation, and Superannuation Guarantee Charge.

For us, it is the big workplace relations issues that matter most:

  • Our qualified SCEC locksmiths are paid well above the required award.
  • Our apprentices are paid a weekly allowance of $90 over and above the award.
  • We have a system of performance bonuses to ensure employee efforts are rewarded.
  • We have formalised annual salary reviews, including 360 degree feedback from management and colleagues focusing on performance (strengths, weaknesses, areas of improvement) and based on a frank, two-way exchange..
  • Our formalised annual development reviews provide the basis for structured development and career plans and coaching, with each employee having a tailor-made development plan to assist with their career advancement (including internal training and external training, at company expense).

But it’s not just the ‘big ticket workplace relations that matter to us. It’s the smaller gestures we make too. For example we provide all employees paid leave on their birthday.

Other important components of our workplace relations policy at Class Locksmiths

  1. Respect for the rights of employees to make a free and informed choice about whether to join a union and be represented at work (Note: to date no one has opted to join a union and staff have told us one reason is because they are paid so well above the award and have a comfortable and welcoming work environment.)
  2. Systematic approach to open communications. Accordingly this includes regular forums and meetings (in groups and one-on-one) on all important workplace matters:
    • safety performance
    • acknowledging outstanding staff accomplishments and meaningful contributions to the business
    • company performance
    • interchange of information between the various department
    • airing and resolution of staff raised issues
    • WHSE issues
    • detailed training on new products and services
    • project planning and review
  3. Annual staff functions to celebrate individual and company accomplishments
  4. Efforts to maintain a healthy work-home balance for all staff, no matter what their duties.
  5. Growing our own team strength through apprenticeships.*

Work Environment

Last but not least our workplace relations policy covers our work environment. We provide a comfortable, safe and well equipped environment. Our up-to-date equipment and technology enable staff to perform their duties at the highest possible level. This includes investing in state-of-the art locksmithing tools, key machines, IT equipment, and business systems. Our workstations adhere to O&HS requirements, our environment is comfortably air conditioned and our vehicles kept at peak condition.

Industrial Relations and Employment

We currently hold the ACT Government Industrial Relations and Employment Certificate #1969 which permits us to tender for Building Work and perform
Building Work (if contracted to do so) on ACT Government controlled sites during the currency of the Certificate.


*Qualified locksmiths, operating at our standard, are in short supply. To ensure team strength and also to ensure the quality of our staff, Class Locksmiths has its own policy of developing through apprenticeships. On average the company has had four apprentices at any one time over the past five years, and we usually take on one or two new apprentices each year.


CLASS has ensured compliance with the Building Code 2016 and its predecessors via:

Policy & Procedures

Our stated and enforced company policy requires the company, its employees, and any subcontractors to comply with all relevant legislation, regulations, award provisions, building code practices and guidelines, and codes of conduct (chart below).

These requirements are incorporated into our work practices in many ways, including through on-going training (internal and external), as part of our procedures and policies manuals and as part of all staff induction. This ensures a comprehensive work-practice approach and consistency throughout the organisation and its work activities and projects.

Building and Construction
The Code for the Tendering and Performance of Building Work 2016 (Code) applies the definition of building work in the Building and Construction Industry (Improving Productivity) Act 2016 (BCIIP Act) with two exceptions:

  • the off-site prefabrication of made-to-order components to form part of any building, structure or works, unless that work is performed on an auxiliary or holding site that is separate from the primary construction site or sites.
  • the transportation or supply of goods to be used for any of the work mentioned above (in the BCIIP Act definition of ‘building work’), directly to building sites (including any resources platform) where that work is being or may be performed.
Workplace Relations
Workplace Relations Act – 1996

Fair Work Act 2009

National Employment Standards

Manufacturing and Associated Industries and Occupations Award 2010 (MA000010)

Workers Compensation

Superannuation Guarantee Charge

Work Health and Safety
Work Health and Safety  Act 2011·         No 146, 2011·         No 137, 2011 (as amended)
Work Health and Safety Regulations 2011·         Select Legislative Instrument 2011 No. 262
EXPLANATORY STATEMENT – Work Health and Safety Act 2011

  • Work Health and Safety Codes of Practice 2012
  • Section 274 – Work Health and Safety Codes of Practice 2012
  • First aid in the workplace

Construction work

  • Preventing falls in housing construction
  • Managing electrical risks in the workplace
  • Managing risks of hazardous chemicals in the workplace
  • Managing the risks of plant in the workplace
  • Welding processes
  • Excavation work
  • Demolition work
  • Safe design of structures
  • Spray painting and powder coating
  • Abrasive blasting


Competition and Consumer Act 2010
Engagement of non-citizens and non-residents
Migration ACT 1958
Environment Protection and Biodiversity Conservation Act 1999 (Australian Government)
Environment Protection Act 1997 (ACT Government)·

A1997-92 Republication No. 41

Environment Protection Regulation 2005 (ACT Government)·

SL2005-38 Republication No. 19

Environmental Guidelines for the Preparation of an Environmental Management Plan(ACT Government’s Environment and Sustainable Development Directorate)

Self Declaration of Eligibility

We submit a Self Declaration of Eligibility along with any tender for Commonealth funded building work which states that the Modern Award “Manufacturing and Associated Industries & Occupations Award 2010” applies to our employees.