Performance, Quality, WHS and Environmental Policy
This policy establishes CLASS’s operational performance, quality, safety and environmental commitments and provides the basis for setting our company objectives and targets.
CLASS is committed to:
- ensuring our customers of our ongoing commitment to provide them with cost-effective, value-based security solutions and timely locksmith services of the highest quality
- providing a safe and healthy workplace for all of its employees, sub-contractors, and visitors to its premises as well as to the premises of its customers.
- pursuing policies that protect the global and local environment and that are consistent with the principles of ecologically sustainable development.
CLASS will take all steps necessary to ensure that its activities do not compromise this commitment.
The objectives of this policy are to:
- Provide adequate resources for establishing, implementing and maintaining this management system.
- Promote a culture standard of ZERO defects performance, ZERO workplace injuries and ZERO harm to the environment.
- Monitor and measure the effectiveness of implementation of the system through a programme of regular reviews to verify its performance.
The policy receives the highest priority from the senior managers of the organization and this priority is communicated to all personnel connected with the company.
Managers will implement the policy; it is their responsibility to ensure that employees and
sub-contractors who report to them are provided with the necessary instruction, training and
resources to implement the Policy and hold them accountable to do so.
Employees are responsible to take care of their own health and safety and that of their fellow workers to the extent of their capability, by following all safety rules, procedures and instructions.
CLASS’s operational performance, quality, WHS and environmental management plan assures our customers of our ongoing commitment to provide them with cost-effective, value-based security solutions and timely locksmith services of the highest quality.
Equal Employment Opportunity & Anti Discrimination Policy
Class Locksmiths has an equal employment opportunity and anti-discrimination policy and supporting procedures in place. These adhere to the Australian Government’s national and state laws.
Our policy and procedures are designed to create and maintain a workplace free from discrimination and harassment, which we believe creates a motivated, happy workplace—one in which we can all be productive and efficient.
Class Locksmiths understands our rights and responsibilities under law. We also ensure our employees understand their rights and responsibilities.
We achieve this through:
- recruitment and selection of staff
- terms, conditions and benefits offered as part of employment
- induction of new staff
- ongoing training and development (including refresher sessions on topics such as anti-discrimination)
- ongoing counselling and coaching (if required)
- providing all managers and staff with a copy of our policy and procedures
- guiding managers and staff on where they can obtain more information, including through links to online information such as that available through the Australian Human Rights Commission and Fair Work Ombudsman.
Our related policy and procedures cover these types of topics:
- age discrimination
- disability discrimination
- race discrimination
- sex discrimination
- workplace bullying
- how to raise an equal employment opportunity or anti-discrimination issue at Class Locksmiths—protocols and steps to follow.
Our procedures are specific and include behaviours we do not, accept at Class Locksmiths. Examples:
- telling insulting jokes about particular racial groups
- sending explicit or sexually suggestive emails
- displaying offensive or pornographic posters or screen savers
- making derogatory comments or taunts about someone’s race or religion
- asking intrusive questions about someone’s personal life, including their sex life.
Workplace Relations Policy
At Class Locksmiths we value and treat every single employee as a major asset. Our workplace relations policy is built on the important principles of fairness, total respect, openness, honesty and reward and recognition for quality contribution.
These principles are integral to our day-to-day operations. Hence new staff are trained on these values and existing staff refreshed on their importance throughout each year.
Class Locksmiths complies with all relevant legal, regulatory, and award provisions required by the Australian Government and the ACT Government. This includes strict adherence to Fair Work Act 2009, National Employment Standards, Manufacturing and Associated Industries and Occupations Award 2010, WHS Accreditation and Compliance, Workers Compensation, and Superannuation Guarantee Charge.
For us, it is the big workplace relations issues that matter most:
- Our qualified SCEC locksmiths are paid well above the required award.
- Our apprentices are paid a weekly allowance of $90 over and above the award.
- We have a system of performance bonuses to ensure employee efforts are rewarded.
- We have formalised annual salary reviews, including 360 degree feedback from management and colleagues focusing on performance (strengths, weaknesses, areas of improvement) and based on a frank, two-way exchange..
- Our formalised annual development reviews provide the basis for structured development and career plans and coaching, with each employee having a tailor-made development plan to assist with their career advancement (including internal training and external training, at company expense).
But it’s not just the ‘big ticket workplace relations that matter to us. It’s the smaller gestures we make too. For example we provide all employees paid leave on their birthday.
Other important components of our workplace relations policy at Class Locksmiths
- Respect for the rights of employees to make a free and informed choice about whether to join a union and be represented at work (Note: to date no one has opted to join a union and staff have told us one reason is because they are paid so well above the award and have a comfortable and welcoming work environment.)
- Systematic approach to open communications. Accordingly this includes regular forums and meetings (in groups and one-on-one) on all important workplace matters:
- safety performance
- acknowledging outstanding staff accomplishments and meaningful contributions to the business
- company performance
- interchange of information between the various department
- airing and resolution of staff raised issues
- WHSE issues
- detailed training on new products and services
- project planning and review
- Annual staff functions to celebrate individual and company accomplishments
- Efforts to maintain a healthy work-home balance for all staff, no matter what their duties.
- Growing our own team strength through apprenticeships.*
Last but not least our workplace relations policy covers our work environment. We provide a comfortable, safe and well equipped environment. Our up-to-date equipment and technology enable staff to perform their duties at the highest possible level. This includes investing in state-of-the art locksmithing tools, key machines, IT equipment, and business systems. Our workstations adhere to O&HS requirements, our environment is comfortably air conditioned and our vehicles kept at peak condition.
Industrial Relations and Employment
We currently hold the ACT Government Industrial Relations and Employment Certificate #1969 which permits us to tender for Building Work and perform
Building Work (if contracted to do so) on ACT Government controlled sites during the currency of the Certificate.
*Qualified locksmiths, operating at our standard, are in short supply. To ensure team strength and also to ensure the quality of our staff, Class Locksmiths has its own policy of developing through apprenticeships. On average the company has had four apprentices at any one time over the past five years, and we usually take on one or two new apprentices each year.