CLASS Locksmiths – Master Key System Solution

CLASS Locksmiths Canberra – Master Key System solution specialists

Master Key Systems play a critical role in the area of physical security and are used to control access to facilities such as perimeters, entire buildings, and specified spaces within a building (e.g. floors, offices, storerooms, cupboards, stairwells, etc).

CLASS has a team of highly trained and experienced specialists who will help you:

  • select the most appropriate master key system solution (key and cylinder hardware system, design strategy, policies and processes) to meet your required level of security and budget
  • develop and implement the secure master key solution to provide maximum integrity of access  and future expansion capability
  • develop and implement key control policies and processes to safeguard the life, property, and security of people and assets

Our master key system solution can also prevent and detect unauthorised access to facilities and other assets.

(see also our Master Key Systems and Master Key system products)

Demonstrated experience and capability

CLASS Locksmiths has been at the forefront of computer-designed Master Key Systems for decades and has designed, installed, and maintained thousands of key systems.

Track record

As our successful track record proves, we excel in:

  • developing, implementing and supporting large complex systems
  • in-built flexibility of design to cater for lifecycle changes and growth
  • best practice key management systems and policies to safeguard the life, property, and security of people and assets.


Our Key Performance Indicators track all our key system projects to ensure they are delivered on time and within budget and with zero WHSE incidents (Work Health Safety and Environment) and zero Customer complaints.

Superior Capability

One main area we bring added value is in the actual design of the key system to ensure integrity of the system and flexibility for ease of maintenance and future expansion.

We use state-of-the-art computer systems (such as Pro Master) to manage the authorisation of key requests and the ongoing management of key systems to ensure 100% ongoing system integrity.

Our policies on Research and Development, Formalised Staff Development Reviews and Plans, and Apprenticeships ensure we are continually enhancing our capability, staying abreast of technology, constantly upgrading our skills, and training the next generation of locksmiths.

We are committed to quality and continuous improvement of our methodologies, systems, and processes to manage risk and eliminate defects; as is evidenced by meeting our quality KPI goals.

Our project managers and staff have extensive experience with large multi-faceted projects.

Our Project Management Methodology ensures that the critical elements of scope, risk, design, development, and installation are successfully managed to achieve the aims and objectives of the project including a quality goal of zero defects.

Experienced and highly qualified team

Our people are specialists in their own rights and backed by years of experience in the industry and at CLASS Locksmiths. We have a low turnover of staff which means our team is tightly knit and intimately familiar with our policies, processes, systems and procedures, and customer relations requirements.

Our team includes:

  • Master Locksmiths
  • Key Systems Specialists
  • Security Consultants
  • Expert Safe Specialists
  • SCEC approved locksmiths (Australian Government – Security Construction and Equipment Committee)
  • Experts in project management, service delivery, and high quality master key systems

Best practice, industry capability

CLASS Locksmiths are authorised agents for a large number of key systems including the following SCEC-endorsed systems:

  • Assa Abloy Protec/Cliq including Protec 2
  • Australian Lock Company – BiLock
  • EKA – Cyberlock

We continually invest in our capability and the future through:

  • Ongoing training and development of our staff
  • Indenturing new locksmith apprentices each year
  • Upgrading our technologies, plant and equipment, processes, and procedures
  • Fostering a company culture of committed customer care and service

Continuous Improvement

Our commitment to continuous improvement extends to our people, our capability, and continuous learning.  Through our annual development review process we review and monitor staff development and training. Because of a shortage of qualified locksmiths in Canberra we take on new apprentices each year to “grow our own” to secure future capability.

We invest in external and internal training to build our capacity in many areas including, importantly, communications. We have a strong listening culture as a result and are trained to ask the right questions, explain options and work to address customer needs.

Our Operational Management Plan metrics measure our performance and improve our ability to deliver high quality services and solutions on time, meeting our commitments, and in a safe and environmentally conscious manner.


Our large fleet of service vans and commercial support vehicles enables us to service an ongoing mix of projects and jobs, large and small, urgent and non-urgent, highly complex or straightforward.

It also allows us to provide an emergency service 24 hours a day 365 days a year.

Demonstrated ability to meet short lead times

CLASS has demonstrated its ability to meet short timeframes across many of our master key system installation projects. As CLASS is often the last trade to install on a project, the head contractor’s project manager will be coordinating the restricted cylinder installation to fit in with a practical completion date, often on a very tight timeframe. CLASS has demonstrated a willingness to work with construction project managers and has a track record of meeting short timeframes.

(see also our Master Key Systems and Master Key system products)