CLASS Locksmiths COVID Safety Plan

CLASS Locksmiths COVID Safety Plan V1.8 effective 12 November 2021

The ACT has been in lockdown due to COVID-19 delta strain (from 13 Aug 21). As we emerge from lockdown this protocol is being updated to reflect changes to the ACT Health Orders and the current status of COVID within the ACT.

Our premises

  • From 22 Oct 21, Click & Collect requirements were removed – we are now open to the public as normal
  • We will continue to meet our work, health & safety obligations and do everything practicable to provide a safe environment for staff, customers, and any other visitors
  • From 12th Nov 21, 1 person per 2 sqm applies to our premises – maximum 20 people in the showroom – excluding staff
  • As per ACT health, face masks are recommended for customers in retail venues (such as our shop/showroom) – we recommend that our staff also wear masks in the shop/showroom to encourage our customers and to provide a safer environment
  • Hand sanitisers are provided
  • Physical distancing of 1.5 metres is required
  • Check in is required using the Check in CBR app ( our staff can check in any customers that do not have the capability)

Customer sites

  • Service will not be provided to sites where a person or persons are currently COVID positive and have been required to quarantine or isolate
  • Our vans have an individual “Check In CBR” QR code for use by customers when the customer site does not have a QR code for our locksmith to check in
  • Masks are no longer mandatory indoors – except as per the following ACT Health requirements:
  • Any person aged 12 years or older must wear a face mask when entering or using the following:
    • High risk facilities, including a hospital, residential aged care facility, correction and detention facilities, residential accommodation facilities that support people who require frequent, close personal care and who are vulnerable to disease.
    • On public transport, including a public bus, light rail vehicle, taxi, rideshare vehicle, hire car or demand response service vehicle (drivers of these vehicles should continue wearing a mask when transporting passengers).
    • In all indoor spaces at a school, early childhood education and care settings (including out of school hours care), noting that only children in Years 7 to 12 are required to wear a face mask while in an indoor space at school. Children in Years 3 to 6 are encouraged to wear a mask when indoors at school, if they are comfortable doing so (this is at the discretion of the student and their parent, carers or guardians). This requirement will be reviewed prior to recommencement of the school year in 2022.

After Hours

We will continue to provide after hours emergency service 24×7 – call 02 6280 6611.

CLASS COVID-19 Safety Plan – Summary

This summary is based on the ACT Health Safety Plan check list:

  1. Check In CBR (premises and vans)
  2. Encourage physical distancing (customers and staff)
  3. Provide hand sanitiser and encourage good hygiene (customers and staff)
  4. Provide and require wearing of face masks in line with ACT Health Orders
  5. Undertake regular cleaning and disinfecting
  6. Display COVID safe signage
  7. Adhere to capacity limits in line with ACT Health Orders
  8. Ask staff and customers who are unwell to stay home (get tested when symptoms)
  9. Daily check in with employees and training

During this challenging and unpredictable time, we at C.L.A.S.S. Locksmiths, have the health and wellbeing of our employees and clients as our priority. As we keep up to date with the situation surrounding the COVID-19 pandemic through verified sources, we wish to let you know that we intend to continue business as usual wherever possible.

These are the preventative steps we are taking to minimise the risk of contracting or spreading COVID-19 in all areas of C.L.A.S.S. Locksmiths and client contact.

Administrative Controls
• Monitor public health communications about COVID-19 recommendations and ensure that workers have access to that information. Frequently check the following:
ACT Government –COVID-19 Information, Advice, Updates

Health Department – coronavirus information and resources

Smart Traveller–DFAT travel advice

Fair Work Ombudsman – Coronavirus and Australian Workplace Laws

NSW Government – Coronavirus Updates

• Collaborate with workers and implement an effective system of communicating important COVID-19 information.
• Encourage employees to self-monitor for signs and symptoms of COVID-19 if they suspect possible exposure.
• Report any person with symptom of the virus who has attended a site or who has come in contact with COVID-19
• Overseas work deferred until further notice.


Workshop

  • Ensure hands are cleaned with soap and water for 20 seconds, or with an alcohol-based hand rub.
  • Cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow – and move away from other people where possible. Do not cover with your hand, and if this cannot be avoided, wash your hands as above at the earliest possible convenience.
  • Posters describing best practice displayed prominently in staff areas.
  • Avoid any close contact with people exhibiting cold or flu-like symptoms.
  • Ensure workstations and common areas are cleaned regularly with antiseptic products.
  • Discourage workers from using other workers’ phones, desks, offices, or other work tools and equipment, when possible
  • Resources and work environment provided that promotes personal hygiene. For example, provide tissues, no-touch trash cans, hand soap, alcohol-based hand rubs containing at least60 percent alcohol, disinfectants, and disposable towels for workers to clean their work surfaces.
  • When working on customer vehicles, wear gloves and where possible wipe all surfaces and keys etc with alcohol wipes.
  • Minimise the number of people in the workshop and keep the appropriate separation (2mx2m)


Scheduling Jobs on Customer Sites (On Road)
Before the job can be scheduled the following COVID-19 Protocol must be satisfied:

Have you or anyone from your household or workplace:

  1. been diagnosed with, or developed symptoms of, COVID-19 Coronavirus, or been required to quarantine or self-isolate by a health professional, or been feeling unwell or have cold/flu symptoms?
  2. recently returned from overseas or one of the Australian high-risk infectious regions/designated “hot spots” within the past 14 days?
  • If the answer to both questions is “NO” the job can be scheduled.
  • If the answer to either question is “YES” the job must be deferred until clearance has been provided by ACT Health

Attending Residential locations

  • Check with customer if they are in self isolation, exhibiting cold or flu-like symptoms or have been in contact with any one with COVID-19.
  • Ensure hands are cleaned with an alcohol-based hand rub on arrival and on departing the premises.
  • Cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow – and move away from other people where possible. Do not cover with your hand, and if this cannot be avoided, wash your hands as above at the earliest possible convenience.
  • Avoid any close contact with people.
  • Wear a face mask if required – or in a closed room for more than 10 minutes or where distancing cannot be maintained.
  • Offer EFTPOS as the preferred form of payment.


Attending Commercial locations

  • Comply with instructions issued by client, Aged Care Facilities, Government Departments, Management Facilities, Hospitals etc before entering premises
  • Make available to the client, via our website, our COVID-19 Protocol.
  • Report any person with symptom of the virus who has attended a site or who has come in contact with COVID-19
  • Ensure hands are cleaned with an alcohol-based hand rub on arrival and on departing the premises.
  • Cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow – and move away from other people where possible. Do not cover with your hand, and if this cannot be avoided, wash your hands as above at the earliest possible convenience
  • Avoid any close contact with people.
  • Wear a face mask if required – or in a closed room for more than 10 minutes or where distancing cannot be maintained.
  • Wear disposable gloves.
  • Wipe door furniture, locks and keys etc you are required to work on, with alcohol wipes where practical.


Showroom/Front Counter

A protective acrylic Shield has been installed on the front counter for the protection of our customers and staff.

Social distancing markers have been introduced on the floor of the showroom/front counter.

Posters are displayed prominently for customers to read and take appropriate action before approaching the front counter:

Help stop the spread of coronavirus by

  • keeping your distance
  • not shaking hands or exchanging physical greetings
  • wherever possible staying 1.5 metres apart
  • practicing good hand hygiene

ACT Health recommend face masks for customers in retail premises

On entry to our premises, we provide customers and the public with alcohol-based hand rubs containing at least 60 percent alcohol, tissues and no-touch trash cans.

Posters describing ACT Health requirements, recommendations, and best practice are displayed prominently at the shop entrance and the front counter.

All commonly touched surfaces are wiped down frequently and visitors advised if they are unwell, they should reconsider visiting the premises.

Offer EFTPOS as the preferred form of payment.

All staff

  • Regularly wash your hands or use hand sanitiser
  • Ensure your vehicles are sanitised by wiping the dash etc
  • Take personal responsibility for wiping down your desk, workstation, keyboard, mouse, telephone, etc
  • All employees need to continue to be vigilant. If experiencing symptoms associated with COVID-19 coronavirus, do not report to work until tested and given the all-clear from a doctor, or completed the required isolation period.
  • All employees need to follow the advice provided by the relevant authorities in relation to travel and other COVID-19 restrictions.
  • If anyone believes an activity that they are about to engage in potentially exposes them to COVID-19 coronavirus they are required to report their concerns to their manager prior to commencing the activity and seek direction from their manager.

PLEASE – IF YOU ARE NOT WELL (FOR ANY REASON) DO NOT COME TO WORK AND POTENTIALLY EXPOSE OTHER STAFF.


Lunchroom

  • Keep the number of people in the lunchroom at any time to a maximum of four
  • Keep the appropriate separation (currently 1.5m)
  • Wipe down the table, sink, bench, microwave – each day


Meeting Room

  • Keep the number of people in the meeting room at any time to a maximum of four
  • Keep the appropriate separation (currently 1.5m)


Offices

  • Face masks no longer mandatory (from 12 Nov 21)
  • Comply with physical distancing (1.5m).and good hygiene
  • Take personal responsibility for wiping down your desk, workstation, keyboard, mouse, telephone, etc


ACT Community Transmission (may no longer be relevant under “Living With COVID”)

When CLASS is in danger of being closed down due to high risk of staff becoming infected, CLASS requires it’s On Road personnel to work from home and avoid any possibility of contaminating the premises. This will reduce the risk of the business being closed down during periods of high community transmission in the ACT:

  • On Road locksmiths will have remote access to the company computer systems
  • A manual back up system is in place if computer connectivity not available
  • On Road locksmiths are not to enter the company premises
  • Paperwork and materials dropped off/picked up via the courtyard (email ahead for requirements; notify the office when you are calling by the courtyard for dropping off or picking up
  • This will improve the WHS of the organisation and the staff by reducing the risk of the entire organisation going into quarantine if one person is infected
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